Refund and Returns Policy

Overview

We want you to love your Felted Soaps as much as we love making them! Since our products are handcrafted and used for personal care, we have a few important guidelines when it comes to returns.

🧼 All Sales Are Final

Due to the personal and hygienic nature of our felted soaps, we do not accept returns or exchanges unless your item arrives damaged or defective.

📦 Damaged or Incorrect Items

If your order arrives with a problem, please contact us within 7 days of delivery. We’re happy to help make it right.

To report an issue:

Email us at hello@feltedsoap.com with:
- Your order number
- A clear photo of the item(s) received
- A brief description of the issue
We’ll review and respond within 2 business days.
If approved, we’ll ship a replacement or offer a refund—your choice.

⏱️ Processing Time for Replacements or Refunds

Once approved, please allow:

1–3 business days for a replacement to ship.
3–5 business days for a refund to reflect on your original payment method.

📬 Shipping Costs

We’ll cover the cost of shipping a replacement if the issue was on our end (damaged, defective, or incorrect item). If the return is due to customer error (wrong address, etc.), shipping charges may apply.

📝 Important Notes

If you purchased our products through a third-party retailer or marketplace (like Faire), please refer to their return policy or contact them directly..

Felted Soaps are handmade in small batches, so slight variations in color or design are expected and not considered defects.